Coastalwatch Surf Cam Help & Troubleshooting

16 Aug 2007 75

Hi there - this page will help you troubleshoot issues streaming Coastalwatch Surf Cams.

There are a few common issues that we see very often, so first, please check these 4 common issues:

1. Do you have the latest version of Adobe Flash Player installed?
Click the link below to find out if Adobe Flash is not up to date on your machine - if it's not install the latest version now. It's free and only takes a few minutes – all our surf cameras run on Flash for desktop and laptop computers.  http://get.adobe.com/flashplayer/

Chrome users may have to Allow sites to run flash within their browser settings - https://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html
Mac & Windows
  • In the address bar, type chrome://settings/content.
  • Click Show advanced settings...
  • Under Privacy click Content settings…
  • Under Flash check Allow sites to run flash
  • Click Done

If Firefox users are still having issues after installing flash they may have to adjust the Shockwave Flash add-on - https://helpx.adobe.com/flash-player/kb/enabling-flash-player-firefox.html
Mac & Windows
  • Choose Firefox > Tools > Add-ons
  • Select Plugins
  • In the list of Add-ons, look for Shockwave Flash (another name for Flash Player) and check the status that appears to the right of the plug-in name
  • Select Always Activate

    2. Have you tried viewing the cameras on alternate browsers? 
    There are hundreds of internet browsers, but common ones are listed below, you should try alternate ones:
    - Chrome (recommended)
    - Safari
    - Internet Explorer
    - Firefox

    3. Have you disabled your Hardware Acceleration? 
    Some computers (mostly Apple Macs) require you to disable Hardware Acceleration to allow live streaming through Flash. Follow the 6-step process below for Apple Macs.


    How to disable Hardware Acceleration 
    You may have Flash installed correctly, you may see a black box instead of the camera vision. To solve this you need to disable Hardware Acceleration in Flash. This is most common with older Apple Mac desktop and laptops computers.

    1. Go to a Camera page on our website.
    2. Right click (or Control+click) on the Cam player area. This will bring up a menu.
    3. Click Settings in the menu.
    4. Click on the display icon at the bottom (shown as #1 in the image above) if it isn't already selected.
    5. Unselect the Hardware Acceleration checkbox (shown as #2 in the image above)
    6. Click close, then refresh the page.

    4. Could anything be blocking adobe flash player?
    Please check your browsers security settings and ensure that nothing is blocking Adobe Flash Player.

    Android Phones & Tablets

    We recommend using our SurfStitch Surf Check App for Android: Download our app here

    Please note, Ooyala players support live playback on Google Chrome only for Android phones & Tablets. We recommend Google Chrome for the best Coastalwatch & Coastalwatch Plus experience.

    Coastalwatch PLUS members: The Plus website supports live ad-free streaming of all surf cams on most Android mobile and tablet devices through an internet browser or by logging into the Hurley Surf Coastalwatch App.

    NEW: Coastalwatch.com supports streaming of surf cams through Android Devices. For an Ad-Free service on mobile devices you must have a Coastalwatch Plus subscription.

    **Note: Due to the open nature of the Android operating system we cannot guarantee all smart phones & tablets using the supported software will successfully stream our surfcams. For further help in troubleshooting please contact our Customer support team. customerservice@coastalwatch.com


    Apple iPhones, iPods & iPads
    We recommend using our app SurfStitch Surf Check App for iPhone & iPadsDownload our App here

    Coastalwatch PLUS members: The Plus website supports live ad-free streaming of all surf cams on iPhone, iPad & iPod through an internet browser or by logging into the Hurley Surf Coastalwatch App.

    NEW: Coastalwatch.com supports streaming of surf cams through Apple devices. For an Ad-Free service on mobile devices you must have a Coastalwatch Plus subscription..


    Windows 8 Phones

    We recommend using our Coastalwatch App for Windows 8 Phones: Download our App here

    Coastalwatch PLUS members: The Plus website supports live ad-free streaming of all surf cams on Windows 8 Phones by logging into the Coastalwatch Windows 8 App.

    NEW: Coastalwatch.com supports streaming of surf cams through Windows 8 devices. For an Ad-Free service on mobile devices you must have a Coastalwatch Plus subscription.


    Still having trouble?
    If you are still having problems, please send us an email at customerservice@coastalwatch.com.

    Include the following information in your email so we can start looking into your problem:

    1. Name and Model of Computer, Device or Hardware.
    2. Operating system: (eg: Windows XP sp2, Mac Osx Lion, Mac iOS 5)
    3. Internet Browser: (eg: Firefox 14, Internet Explorer 7)
    4. Internet connection type and speed: dial up / broadband
    5. Flash player version
    6. Do you have a Firewall or security software: yes / no if yes what firewall software?
    7. Surf Camera you are having problems with.
    8. Screen grab of the issue if possible.
    9. Any other information you find important.



    Tags: (create Alert from these tags)

    blog comments powered by Disqus
    Features
    Next Level Body Surfing Is Here

    Next Level Body Surfing Is Here

    60 whompers from every corner of the country

    1 19 Sep 2017
    Bali, Indonesia Surf Forecast 20 - 30 September, 2017

    Bali, Indonesia Surf Forecast 20 - 30 September, 2017

    September is the month that keeps on giving across the Indonesian archipelago.

    0 19 Sep 2017
    Just A Normal Week In Queensland

    Just A Normal Week In Queensland

    Spring before the devil winds

    0 19 Sep 2017
    Recent

    Nick Carroll On: Welcome To The Wonderful World Of Surfing

    It’s on the Olympics front page. It’s in the KSWC pool. Could the two soon be one?

    1 19 Sep 2017
    Occy, TC, NC, Richie Lovett & Toby Martin Ready For Head-To-Head Surf Battle

    Occy, TC, NC, Richie Lovett & Toby Martin Ready For Head-To-Head Surf Battle

    0 18 Sep 2017
    British Surfer Taken By Croc In Sri Lanka

    British Surfer Taken By Croc In Sri Lanka

    6 15 Sep 2017
    A Perfect Trifecta Of Epic Mentawai Swells

    A Perfect Trifecta Of Epic Mentawai Swells

    0 14 Sep 2017
    Will Soft-Tops and Hydrofoils Be a Part of The New WSL?

    Will Soft-Tops and Hydrofoils Be a Part of The New WSL?

    3 13 Sep 2017
    Latest News

    Nick Carroll On: Welcome To The Wonderful World Of Surfing

    It’s on the Olympics front page. It’s in the KSWC pool. Could the two soon be one?

    British Surfer Taken By Croc In Sri Lanka

    The hottest surf destination in the world right now in shock

    Will Soft-Tops and Hydrofoils Be a Part of The New WSL?

    Probably not, but which major surf website is changing and then actually not changing their comment section?

    Popular This Week

    British Surfer Taken By Croc In Sri Lanka

    The hottest surf destination in the world right now in shock

    Nick Carroll On: Change The Plan, Change The Culture

    The WSL’s new top gun hirings - and the silent partner behind it

    The Weekend Surf Forecast 15 - 17 September 2017

    Get ready for a couple of swell-filled days around the country this weekend.

    Go to Top