Coastalwatch Surf Cam Help & Troubleshooting

16 Aug 2007 14 67,022 VIEWS

Hi there - this page will help you troubleshoot issues streaming Coastalwatch Surf Cams.

There are a few common issues that we see very often, so first, please check these 3 common issues:

1. Do you have the latest version of Adobe Flash Player installed?
Click the link below to find out if Adobe Flash is not up to date on your machine - if it's not install the latest version now. It's free and only takes a few minutes – all our surf cameras run on Flash for desktop and laptop computers.  http://get.adobe.com/flashplayer/

2. Have you tried viewing the cameras on alternate browsers? 
There are hundreds of internet browsers, but common ones are listed below, you should try alternate ones:
- Chrome
- Safari
- Internet Explorer
- Firefox

3. Have you disabled your Hardware Acceleration? 
Some computers (mostly Apple Macs) require you to disable Hardware Acceleration to allow live streaming through Flash. Follow the 6-step process below for Apple Macs.


How to disable Hardware Acceleration 
You may have Flash installed correctly, you may see a black box instead of the camera vision. To solve this you need to disable Hardware Acceleration in Flash. This is most common with older Apple Mac desktop and laptops computers.

  1. Go to a Camera page on our website.
  2. Right click (or Control+click) on the Cam player area. This will bring up a menu.
  3. Click Settings in the menu.
  4. Click on the display icon at the bottom (shown as #1 in the image above) if it isn't already selected.
  5. Unselect the Hardware Acceleration checkbox (shown as #2 in the image above)
  6. Click close, then refresh the page.


Android Phones & Tablets

We recommend using our Hurley Surf Coastalwatch App for Android: Download our app here

Please note, Ooyala Hook App is required to view our Live Cams or Video On Demand through an Android Device. This can be easily downloaded through the Google Play Store.

Coastalwatch PLUS members: The Plus website supports live streaming of all surf cams on most Android mobile and tablet devices through an internet browser or by logging into the Hurley Surf Coastalwatch App. Try Coastalwatch PLUS.

Coastalwatch Plus Members Please note: You must have Hook App by Ooyala downloaded onto your Android Device in order to view the cams through an internet browser.

Coastalwatch.com does not support streaming of surf cams through Android Devices.

**Note: Due to the open nature of the Android operating system we cannot guarantee all smart phones & tablets using the supported software will successfully stream our surfcams. For further help in troubleshooting please contact our Customer support team. customerservice@coastalwatch.com


Apple iPhones, iPods & iPads
We recommend using our app Hurley Surf Coastalwatch App for iPhone & iPadsDownload our App here

Coastalwatch PLUS members: The Plus website supports live streaming of all surf cams on iPhone, iPad & iPod through an internet browser or by logging into the Hurley Surf Coastalwatch App. Try Coastalwatch PLUS.

Coastalwatch.com does not support the streaming of surf cams through internet browsers on an Apple mobile device such as iPhone, iPod or iPad.


Windows 8 Phones

We recommend using our Coastalwatch App for Windows 8 Phones: Download our App here

Coastalwatch PLUS members: The Plus website supports live streaming of all surf cams on Windows 8 Phones by logging into the Coastalwatch Windows 8 App. Try Coastalwatch PLUS.

Coastalwatch.com does not support the streaming of surf cams through internet browsers on a Windows 8 device.


Still having trouble?
If you are still having problems, please send us an email at customerservice@coastalwatch.com.

Include the following information in your email so we can start looking into your problem:

  1. Name and Model of Computer, Device or Hardware.
  2. Operating system: (eg: Windows XP sp2, Mac Osx Lion, Mac iOS 5)
  3. Internet Browser: (eg: Firefox 14, Internet Explorer 7)
  4. Internet connection type and speed: dial up / broadband
  5. Flash player version
  6. Do you have a Firewall or security software: yes / no if yes what firewall software?
  7. Surf Camera you are having problems with.
  8. Screen grab of the issue if possible.
  9. Any other information you find important.



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